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Thank Your Customer

As I was listening to the radio today, a commercial came on for our local Cable Company (They will remain nameless to protect the guilty).  They were offering new customers a one-year deal for all...

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Substituting Judgment

On Saturday, my son’s doctor called in a prescription for an allergy eye drop, since he is suffering terribly this allergy season.  On Sunday, I found out that the Health Insurance company denied the...

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Verizon: I can finally hear you

A quick update to my Verizon problems of the last two weeks. On May 16, 2011, four Verizon trucks showed up to dig a hole on my property.  It took five techs to dig and fix my phones.  Oh, and did I...

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Who is Listening to You?

My wife went to a conference this past weekend, in Rye, New York (she is an educational consultant that owns Literacy Builders).  Once she arrived at the hotel, she had numerous problems entering her...

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Who’s Listening, Revisited

Last week, I wrote about companies and their “listening” skills, entitled, “Who is Listening to You?  And, after the announcement from Facebook two days ago, I thought it necessary to revisit this...

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Don't Stink at Customer Service

This has been written about, time and again, how the best way to succeed at customer service it to not stink at it.  I just wanted to highlight a quick story about how simple this really is. On...

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