Thank Your Customer
As I was listening to the radio today, a commercial came on for our local Cable Company (They will remain nameless to protect the guilty). They were offering new customers a one-year deal for all...
View ArticleSubstituting Judgment
On Saturday, my son’s doctor called in a prescription for an allergy eye drop, since he is suffering terribly this allergy season. On Sunday, I found out that the Health Insurance company denied the...
View ArticleVerizon: I can finally hear you
A quick update to my Verizon problems of the last two weeks. On May 16, 2011, four Verizon trucks showed up to dig a hole on my property. It took five techs to dig and fix my phones. Oh, and did I...
View ArticleWho is Listening to You?
My wife went to a conference this past weekend, in Rye, New York (she is an educational consultant that owns Literacy Builders). Once she arrived at the hotel, she had numerous problems entering her...
View ArticleWho’s Listening, Revisited
Last week, I wrote about companies and their “listening” skills, entitled, “Who is Listening to You? And, after the announcement from Facebook two days ago, I thought it necessary to revisit this...
View ArticleDon't Stink at Customer Service
This has been written about, time and again, how the best way to succeed at customer service it to not stink at it. I just wanted to highlight a quick story about how simple this really is. On...
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